Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.manhasabayas@gmail.com. Please note that returns will need to be sent to the following address: Al Ain, UAE

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.manhasabayas@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.manhasabayas@gmail.com.

At Manhas Abayas we want you to be happy with your purchase. Please read our Return and Refund Policy carefully before placing an order.

Return Eligibility

Ready to wear items may be returned or exchanged within 7 days from the date of delivery.

To be eligible for a return or exchange the item must be:

Unworn and unused

Unwashed

Free from perfume marks stains or damage

In its original condition

Returned with all original tags and packaging

Items that do not meet these conditions will not be accepted for return or exchange.

Return Process

To request a return please contact us on WhatsApp or by email within 7 days of receiving your order.

Please provide your order number and the reason for your return.

Once your request is reviewed and approved we will provide you with further instructions.

Items must not be returned without prior approval.

Refunds

Refunds are issued only after the returned item has been received and inspected by our team.

If your return is approved the refund will be processed to the original payment method used for the purchase.

Shipping charges are non refundable unless the item received is defective or incorrect.

Any delivery charges paid by the customer for returning an item may be deducted from the refund amount unless the return is due to an error or confirmed defect on our part.

Refund processing times may vary depending on your payment provider or bank.

Exchanges

Eligible ready to wear items may be exchanged within 7 days of delivery subject to stock availability.

If the requested size colour or item is unavailable we may offer an alternative item or process a refund in accordance with this policy.

Delivery charges for exchanges may apply unless the exchange is due to an incorrect item or confirmed manufacturing defect.

Customized and Made to Order Items

Customized and made to order items are created specifically according to the customer's requested size colour or requirements.

These items cannot be returned exchanged or refunded unless there is a confirmed manufacturing defect or an error on our part.

Please make sure that all measurements size details colour selections and customization requirements are confirmed before placing your order.

Incorrect or Defective Items

If you receive an incorrect item or an item with a manufacturing defect please contact us within 48 hours of delivery.

Please provide clear photographs and your order details so that we can review the issue.

We will assess the item and provide an appropriate solution which may include a replacement exchange repair or refund depending on the situation.

Damage caused by normal wear incorrect washing improper care accidents or alterations made after delivery is not considered a manufacturing defect.

Colour and Fabric Variations

We make every effort to display product colours and details accurately.

However colours may appear slightly different depending on your screen settings and lighting.

Minor variations in fabric texture colour tone measurements embroidery placement or finishing are part of the nature of garment production and are not considered defects.